Rather than a simple integration, Salesforce is delivering a unified experience: the moment a new Salesforce instance is created, a free-tier Slack workspace is automatically provisioned and linked to CRM data — with no setup, no IT project, and no extra cost.
“Slack is the missing link between your AI investments and delivering value to every one of your employees. Every dollar a company has invested in Salesforce, in Agentforce, in Data Cloud, in Customer 360, is more valuable when Slack is in the equation. Today, we’re making sure every Salesforce customer starts there.”
— Rob Seaman, EVP and GM of Slack, Salesforce
What’s New
• Free Slack workspace, connected from day one: Starting now every new Salesforce instance automatically includes a free-tier Slack workspace, pre-connected to CRM data. Existing Salesforce customers can connect Slack through admin setup at no additional cost — Salesforce permissions carry over, data stays in place, and the workspace is ready immediately.
• Slackbot as the ultimate AI teammate: Every Salesforce customer in Slack gets access to Slackbot, which surfaces Salesforce records directly where teams work. Slackbot Skills enable reusable workflows that run across every connected tool. Slackbot can now send messages, create channels, and start workflows autonomously. Email and calendar actions let users handle cross-app tasks without leaving Slack. Coming soon: log a call, update an opportunity, and move deals forward through conversation.
• New productivity features to keep reps focused on revenue: Two new capabilities reduce noise and sharpen focus. The new Today view surfaces priority messages, calendar events, and pressing tasks from Salesforce and connected apps. The new Activity tab consolidates all action items into a single, filtered view.
• Salesforce deeply woven into the Slack experience: A dedicated Salesforce section in the Slack sidebar provides instant access to every record, list, and deal alert. Salesforce channels bring data and team dialogue together, with insights shared in conversation automatically captured on the relevant record. Sales teams can discuss deal strategy with decisions connected to Salesforce records; service teams can swarm cases with every case detail, teammate, and agent in one place.
