by Hanleigh | Jan 21, 2022 | Features
By Nic Laschinger, CTO, Euphoria Telecom Telephony – Non-geographic number portability in its starring role Cloud computing – AWS data centres invigorate information management Remote working – Probably here to stay Connectivity – The flight to fibre heats up Customer...
by Hanleigh | Dec 15, 2021 | Features
By Nic Laschinger, CTO, Euphoria Telecom 2021 has been a bumper year for digital transformation. Businesses have had to rapidly digitise processes to ensure they can continue operating as normally as possible no matter where their employees or customers are. The...
by Hanleigh | Nov 29, 2021 | News
Customer service is increasingly becoming a key factor in losing or retaining customers. This is true in both the business to business and business to consumer sectors. Consumers expect to get the same level of expert, digital service from their business to business...
by Hanleigh | Sep 28, 2021 | News
While the global economic outlook seems to be turning upward, things are still constrained locally. Coupled with this is the imminent annual holiday season, which is high season for retailers, hospitality and related industries but often low season for professional...
by Hanleigh | Jul 6, 2021 | Features
The Protection of Personal Information Act (POPIA) has set down firm frameworks that companies have to abide by to avoid fines, criminal persecution and potential reputation loss. Breaching the rules and regulations outlined by this Act can have serious...
