DFA, South Africa’s leading wholesale open-access fibre infrastructure provider, has entered its next phase of growth, shifting its focus from future-proofing its network to expanding coverage and accelerating service deployment. Following improvements in network uptime, incident resolution times and service delivery, DFA is now focused on growing its national footprint and creating more opportunities for customers across its network.
Resilience as a foundation for growth
“DFA’s growth strategy rests on the strength of our recently upgraded, future-proof network,” says Paul Divall, Chief Commercial Officer at DFA. “The network has been designed to adapt and scale more efficiently, support more access points and enable more cost-effective connections, particularly in metropolitan areas where demand for reliable and affordable business connectivity continues to grow.”
“The network is designed to provide greater protection against downtime, both now and in the future,” he adds. “Our focus is on maintaining this momentum and delivering consistently for our customers.”
DFA’s transformation is not only technical but strategic. By investing in faster delivery, more secure infrastructure and smarter service models, the company has established a strong foundation for sustained growth. As South Africa’s connectivity needs evolve, DFA is positioning its network to support the country’s future requirements.
Proactive expansion and connecting commercial properties
DFA is investing in proactively expanding its coverage and footprint across commercial properties.
“Fibre to the Business is a core part of our growth strategy. Connecting more commercial buildings expands the reach of our network and creates more opportunities for our partners to serve businesses,” says Divall. “DFA has a strong history of proactively connecting new developments, and we are increasing our focus on this approach to bring reliable fibre connectivity to more businesses. In today’s economy, dependable connectivity is essential to doing business.”
DFA is also strengthening its engagement with the property sector to build closer partnerships and identify future areas of development.
“We are building a dedicated team, led by experienced property-sector specialists, to support the level of engagement we envisage,” Divall explains. “The best way to determine where fibre will be needed is to understand where the property market is headed and where future growth is expected.”
“Fibre should be considered when the foundations of a development are being laid, allowing connectivity to be integrated into the planning, design and construction of new commercial and residential projects. This reduces delays, avoids unnecessary additional work and ultimately saves time and money for everyone involved.”
Building a service model for scale
At the centre of DFA’s strategy is a service delivery model built on customer-centricity, speed, consistency and accountability.
“From a customer perspective, we have seen incredibly positive sentiment towards our growth strategy,” says Divall. “We are having more strategic conversations with our customers and rebuilding trust through action. That means getting the fundamentals right and delivering services faster and more consistently.”
“Speed to market is non-negotiable for our customers, and we have redesigned our systems around that requirement,” adds Divall. “We can now deliver services faster, with fewer delays and clearer accountability.”
The strength of DFA’s approach lies in its integrated service model. By bringing its people, processes and technology together more effectively, the company is strengthening the customer experience and supporting more consistent, reliable service delivery as it enters its next phase of growth.
