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Humans in the loop: Why your workforce is biologically unsuited to AI oversight

Humans in the loop: Why your workforce is biologically unsuited to AI oversight

It’s becoming a mistake to believe that a “Human-in-the-loop” (HITL) strategy for managing the risks of agentic artificial intelligence (AI) within organisations is viable. As agentic AI expands, integrates and improves, relying on HITL oversight to avoid disastrous AI mistakes is betting on a system that’s already reaching breaking point, argues Anna Collard, SVP of content strategy and CISO advisor for KnowBe4 Africa. The urgent pivot required boils down to a “Human-on-the-loop” (HOTL) model – where humans move from being active participants in every digital transaction to becoming the strategic architects of the systems themselves.

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