by Hanleigh | Jun 11, 2021 | News
Although it is no surprise that companies that make PABX systems, like Panasonic and Samsung, are stopping their switchboard manufacturing activities, this may leave some companies asking whether their telephone systems are now useless. Samsung discontinued its phone...
by Hanleigh | May 28, 2021 | Features
By John Woollam, CEO, Euphoria Telecom On 1 July, the grace period for compliance with the Protection of Personal Information Act (POPIA) will come to an end. That means organisations found to be in breach of the act will be liable for fines and even criminal...
by Hanleigh | May 18, 2021 | News
South Africa has been a major destination for global business services — often called business process outsourcing (BPO) — for a few years now. In particular, the country has steadily climbed the ranks when it comes to contact centre operations. Among the...
by Hanleigh | May 3, 2021 | Features
Many people ditched their home landlines long ago. In a world where everyone carries a cellphone on their person at all times, it just didn’t make sense to hold onto them. Understandably, businesses have been slower to let go of the landline. You need a standard...
by Hanleigh | Mar 18, 2021 | News
As businesses rapidly head towards the second year of “the new normal”, it’s become abundantly clear that anyone who still thinks that they’ll be “returning to the office in a few weeks’ time” is out of touch. It’s...
