Acer Africa announces outstanding performance metrics for its service operations, demonstrating a steadfast commitment to delivering exceptional after-sales support across the African continent. Over the past four years, the company has maintained industry-leading response times and customer satisfaction scores that exceed 89%.
Call Center Excellence Acer Africa’s Call Center has consistently delivered exceptional performance, achieving a fouryear average of 94% of all calls answered, 79% of calls answered within 30 seconds, and 92% of emails responded to within the next business day. These metrics reflect the dedication of Acer’s support teams to ensure customers receive timely assistance.
Warranty Repair Turnaround
Between 2023 and 2026, Acer Africa closed more than 20 000 repair cases with remarkable turnaround times: 88% of repairs completed within 5 working days and 96% within 10 working days. This rapid turnaround minimizes downtime for businesses and individuals alike.
Customer Satisfaction Customer satisfaction scores for the second half of 2025 demonstrate consistent quality: Call Centre overall satisfaction of approximately 90% and Repair Centre overall satisfaction of approximately 89%. The high proportion of Professional Notebooks underscores Acer’s strong position in the enterprise and business computing segment across Africa.
“At Acer Africa, we understand that service excellence is not a feature, it is a foundation. Our customers depend on us to keep their devices working when it matters most, and these results reflect our unwavering commitment to meeting and exceeding those expectations.” Glenn du Toit, Country Manager of Acer South Africa.
