Ford Motor Company of Southern Africa has commenced with several product recall notices, affecting different models and production batches.
Ford Transit Custom: Passenger Airbag Replacement
FMCSA has commenced a Safety Recall relating to Ford Transit Custom models built between 2024 and 2025.
FMCSA has identified that in the affected vehicles, the passenger airbag needs to be replaced as a filter within the inflator might not meet the thickness specification. Under normal driving conditions, this issue does not affect vehicle operation. However, in the event of an accident that meets the parameters for airbag deployment, the out of specification filters may restrict gas flow from the inflator.
There are five (5) vehicles affected in South Africa.
FMCSA is contacting affected customers and advising them to contact their preferred dealer to schedule an appointment. The dealer will inspect the vehicle and carry out the necessary repairs. This service will be performed on all affected vehicles at no charge to the customer.
Ford Mustang: Low Pressure Fuel Pump Failure
FMCSA has commenced a Safety Recall relating to certain Ford Mustang models built between 2021 and 2022.
FMCSA has identified that the affected vehicles may lose fuel pressure and flow from the fuel tank due to failure of the low-pressure fuel pump. Loss of fuel pressure and flow from the low-pressure fuel pump can be due to internal contamination of the jet pump, specifically in low fuel conditions and reduced fuel pump internal clearances, that result in an increase of internal friction and sensitivity to vapour lock. This may cause a lack of fuel delivery to the engine and result in an engine stall. An engine stall while driving increases the risk of an accident.
There are 333 vehicles affected in Southern Africa (South Africa – 330; Botswana – 1; Namibia –2).
FMCSA is working to provide parts in order to repair the concern. When the parts become available, FMCSA or a Ford authorised dealer will notify the customer to schedule a service appointment for repairs to be completed free of charge.
Our commitment, together with our dealer partners, is to provide customers with the highest level of service and support.
If customers would like to check if their Ford vehicle is affected by this or any other recall, they can visit www.ford.co.za/owner/recalls/ and enter their VIN number in the search bar. Customers can also view recent safety recalls by checking their Ford Pass app or clicking here.
Customers can also contact Customer Relationship Resolution Centre directly at 0860 011 022 / +2712 843 5824 (international callers) or CRC3@ford.com in the event that they may have any queries regarding this customer service action.
