by Hanleigh | Jan 21, 2022 | Features
By Henriette Potgieter, Customer Success Executive at Callbi Speech Analytics. How mind shift changes can fundamentally transform the value that the contact centre gets out of its investment into speech analytics solutions In the past, speech analytics solutions were...
by Hanleigh | Sep 2, 2021 | News
The world has moved out the office and into the home. Remote working and a growing customer trust in virtual and online engagements have transformed how companies connect with their customers and manage their interactions. As McKinsey points out, remote...
