by Hanleigh | Nov 23, 2020 | Features
By Ryan Falkenberg, Co-CEO, CLEVVA In an economy that’s often struggled to create jobs, the South African contact centre industry has long stood out. Over the past financial year, contact centres attracted more than R4-billion in investment and it’s...
by Hanleigh | Nov 2, 2020 | Features
By Ryan Falkenberg, Co-CEO, CLEVVA Over the past few years, customer expectations of the companies they deal with have grown exponentially. Today, we don’t just want companies to tell us what they have to offer but to interact with us in a way that’s...
by Hanleigh | Aug 23, 2020 | Features
By Ryan Falkenberg, CEO, CLEVVA Few industries have been as radically transformed by technology over the past few years as banking. Processes that saw people queuing for hours at a time can now be accomplished with a few taps on a smartphone. Technology isn’t...
by Hanleigh | Jul 15, 2020 | Features
By Ryan Falkenberg, co-CEO, CLEVVA Across the world, companies are realising the benefits of automating processes. Done properly, it can improve productivity, reduce costs, and free up staff to provide the best possible experience to customers. But in order to...
by Hanleigh | May 30, 2020 | Features
By Ryan Falkenberg, co-CEO, CLEVVA In order to make the most of our employees’ time and the skills they have, and take advantage of a digitally-connected, remote workforce, we need to look at a different way of engaging people, and take a new attitude to digital...
