by Hanleigh | Jul 24, 2023 | News
By George Muhia, Industry Lead – Africa Digital Natives at Infobip A survey conducted by Gartner has found that chatbots will become the primary customer service channel for about a quarter of the world’s organisations by the year 2027, having evolved over the...
by Hanleigh | Apr 5, 2022 | News
By Ryan Falkenberg, co-CEO, digital self-service automation company CLEVVA Chatbots as we know them are evolving. The generic bot found on many websites isn’t fit for many of the purposes it’s been deployed for. But now, chatbots are specialising to better meet the...
by Hanleigh | Feb 23, 2022 | News
While there is still a significant disconnect in South Africa between digital-savvy shoppers and those who make purchases in-store, the pandemic and lockdown conditions have narrowed the gap. That does not mean retailers can rest on their laurels when it comes to the...
by Hanleigh | Dec 15, 2017 | Features
By Ernst Wittmann, Global Account Director MEA & Country Manager – Southern Africa, at Alcatel The next wave of digital technologies is on the way, and it promises to change our lives as dramatically as the smartphone did. We’re seeing technologies such as...
