by Hanleigh | Dec 19, 2024 | News
Rapid technological innovation, shifting societal priorities, and a heightened focus on sustainability from businesses across all sectors are shaping the global landscape as we rapidly approach 2025. Some key trends that have become apparent include the rise of AI,...
by Hanleigh | Apr 25, 2024 | News
Africa’s high mobile penetration rates as well as its young population have contributed to the continent’s positive response to digital marketplaces and on-demand services. Several notable marketplaces that have grown exponentially on the continent include...
by Hanleigh | Feb 15, 2024 | Features
Customer experience has fundamentally changed. In fact, today it is in a state of constant evolution alongside the development of technologies such as generative AI, automation and personalised computing. Technology is shifting the way businesses facilitate the...
by Hanleigh | Jan 31, 2024 | News
The loyalty as a service industry has grown leaps and bounds in the last decade. Its foundations include traditional brand and customer loyalty strategies such as rewards cards and personalised service offerings. Today, with the aid of technology and the growth of...
by Hanleigh | Jul 26, 2023 | News
It’s been said that a customer-centric company is one that does everything in its power to meet its customers where they are at any given time. With shifting economies and ever-changing customer demands, tactics like being willing to adjust prices, building...
