An overwhelming number of Uber rides take place without incident, but with the power of the GPS data that we have and other sensors in drivers’ smartphones, our technology can detect when something may not be going quite right. This is how we have developed our latest safety feature RideCheck that can detect anomalies, like an unexpected long stop, and proactively surfaces tools riders and drivers may need to get help. This feature is now rolling out for all riders and drivers across South Africa.
When a RideCheck is initiated, both a rider and driver will receive a notification asking if everything is OK. They can let us know through the app that all is well, or take other actions like using the in-app emergency button or simply sharing their ride with a trusted contact. This technology will continue to evolve, and we are working to add additional scenarios to RideCheck.
A RideCheck can serve a gentle nudge reminder to both riders and drivers that we are looking out for them. It will also help with encourage users to report. We take any incident seriously no matter how small, and most importantly as a tech company we believe in the power of data to learn and improve. We’ve always encouraged reporting and we hope that this new feature will increase reporting which in turn will allow us to continue to improve safety on our platform.
Nduduzo Nyanda, Country Manager South Africa explains,“This safety feature brings together many of the features we have developed over the last few years such as the safety centre, in-app emergency button, and trusted contacts. It is a great example of how tech can make travel safer than ever before, and will support our efforts to continue to prevent incidents and help set the standard for safety while traveling from A to B. While I’m proud of the progress we’ve made to enhance road safety, we know our work is never done.”
This will be a phased roll out over the next month.