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IFS achieves the highest overall position for its ability to execute in the 2020 Gartner Magic Quadrant for Field Service Management

IFS, the global enterprise applications company, sees the most recent placement in the Gartner Magic Quadrant for Field Service Management* (FSM) as a testament to its long-term product investment strategy and singular customer focus. Since 2014, IFS has been recognised as a Leader in every Gartner Magic Quadrant published for FSM.

2019 was yet another transformational year in the FSM space, and saw IFS complete its acquisition of Astea International, and grow its field service management business organically by 51 percent, compared to 2018.

Fundamental industries such as construction, mining and engineering are drivers of the South African economy, and efficient field service management is critical their efficiency and success. With the inability to perform certain jobs and tasks in today’s environment, the need to have better systems and processes is critical to maintain business continuity and provide the same level of service to the end customer.

Emma Murray, Managing Director of IFS Africa says, “Difficult though the times may be in South Africa, the era of digitisation means that we have more tools than ever before to help businesses become more efficient, more targeted and more successful. Efficiency at every level is core to many companies’ success, and this is a focus of our field service management software. Placement in the Leader’s quadrant for the 5th consecutive time is a testament to our  expertise in delivering a world-class solution that delivers on this value proposition to our customers across a broad range of industries, and is something many South African enterprises need.”

IFS has also welcomed a large number of new customers to its service management fold, including regional telecommunications leader Saudi Telecom Company, energy and communications technology solutions provider SPIE France, and US oil and gas producer Endeavor Energy Resources.

The IFS partner ecosystem was also significantly extended by PTC, whose Servigistics® Service Parts Management will, in combination with IFS Field Service Management™, allow companies to increase equipment uptime and service part availability as well as improve service delivery and execution efficiency.

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IFS’s offering combines world-class real-time scheduling optimisation alongside a breadth of service management and field service capabilities that are unmatched in the market. This makes IFS uniquely capable of managing the entire service lifecycle for businesses from mobile workforce, planning, service desk, and contact center to contracts, warranties, forward and reverse logistics, and depot repair. IFS connects the complete service value chain enabling businesses to deliver digital transformation and power growth through service.

Marne Martin, President of IFS Service Management said, “Being once again positioned as a Leader in the Gartner Magic Quadrant for Field Service Management is, in my opinion, an important validation of our unwavering commitment to enabling our customers to power their growth through service.”

Over the past year, IFS has continued its aggressive investment in the service management business, adding more go-to-market, product, implementation and support resources and expertise to bring even more value to customers, both globally and regionally.

“As we continue to tackle the challenges of 2020 together with our partner ecosystem, our focus remains firmly on empowering our customers to accelerate revenue generation and deliver on digital transformation goals with intelligent service solutions that encompass every business process within the complete service value chain. Your customers and shareholders will thank you,” said Martin.